Returns

What items are returnable?
You can return your items within 30 days of receipt of your shipment if you have changed your mind. Items must be in original condition. In the origin...
Tue, 16 Mar, 2021 at 4:10 PM
Warranty Information
You can return your items for repair if this falls within the warranty period. We aim to complete all return and warranty claims within 14 days of rec...
Tue, 16 Mar, 2021 at 4:10 PM
Are there any charges for returns?
There are no charges for returns if the item has arrived faulty. Original shipping charges are non-refundable. International buyers will be responsible f...
Tue, 16 Mar, 2021 at 4:10 PM
How soon will I get my refund?
Once your return is received and inspected at our premises, we will send you an email to notify you that we have received your returned item. We will also ...
Tue, 16 Mar, 2021 at 4:10 PM
What courier do Itzoo use for returns?
Please note that Itzoo use Collect+ for all returns. This is a drop off service to any Collect+ location*. You can find all Collect+ locations here.  ...
Tue, 16 Mar, 2021 at 4:19 PM
What items cannot be returned?
Physically damaged, abused or misused products are not eligible for returns. For all queries relating to items purchased, you must notify us within 14 day...
Tue, 16 Mar, 2021 at 4:11 PM
How do I return?
To file a return, please enter your order number and email address in the fields on our returns page. Once you have done this, click Start. Follow the ins...
Tue, 16 Mar, 2021 at 3:29 PM