You can return your items for repair if this falls within the warranty period.
We aim to complete all return and warranty claims within 14 days of receipt at our warehouse.
- Most items sold are covered by a 12 month warranty. Please check individual listings. Should any item sold fail under warranty we will offer to repair or replace the item, only when a repair or a replacement is not available will we offer to refund the item.
- DOA – Dead on Arrival. In the unlikely event of an item purchased from us being delivered in an unusable condition, ITZOO will provide a full refund or replace the item at our discretion. All DOA failures must be reported within 5 days of delivery. Failures reported after 5 days will be treated under our standard warranty.